Frequently Asked Questions
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Our staff will arrive with food items ready to eat, with only a few finishing touches left to do on-site. Set-up and presentation time is included in the price of your order. This usually takes between 2 and 20 minutes depending on the items you have ordered.
Damn straight we do! Most of our menu items are intended as finger food, so the only things you’ll need to eat them are a side plate (included with all orders), a reusable napkin and … well, your fingers.
We also provide reusable wooden boards and trays for presenting and serving food. We take these away with us after use and sanitise them thoroughly, so they are ready for their next outing. It’s all part of our zero waste approach.
In our 'Extras' section on the menu we have a range of additional tableware for hire including cutlery, drinking glasses, water jugs.
Feel free to get in touch with us before your event to work out the specific tableware requirements for your order.
The Buffet Banquet Menu will arrive hot and ready to eat, with our staff arranging some final heating on site such as chafing dishes etc. This is all included in the costs.
All remaining menu items are served at room temperature. If you have an oven on site we recommend warming some items just before serving (for example the Sausage Rolls, Slider Buns and the Kumara, Lime & Sunflower Roasties), although everything is perfectly fine and designed to be enjoyed at room temperature.
The large majority of our menu is naturally gluten free, or can be made gluten free, so that one is easy! In your shopping cart you will see a comments box for 'dietary requirements' which gets sent through to our kitchen team. We recommend you write the number of gluten free guests you have in here so our kitchen team can take extra care in ensuring there are suficcient gluten free options in with your order.
In terms of other dietary requirements, most of them are no problem at all - again please just let us know in the dietary requirements box in your cart.
It is important to note that while we are more than happy to cater for any food intolerances such as gluten, nuts, soy, eggs etc, if it is more than an intolerance and instead an allergy, unfortunately we cannot cater for this as everything is made in the same kitchen. Whilst every effort is made to keep your order free from communicated allergies we cannot 100% guarantee that every trace of the allergy will be removed.
Our menu contains both vegan and vegetarian options. To tell the difference between vegan and vegetarian, look for the following logos:
'V' = vegan
VG = vegetarian
Any eggs and dairy we use throughout our recipes are 100% organic and 100% locally grown/made (even closer to Auckland where possible).
We are happy to add dairy-based cheeses and organic, locally sourced eggs, but not meat or seafood as this doesn't align with our mission of exciting and inspiring Kiwis to eat more sustainably.
We have designed our menu since Day 1 to make it as satiating and flavour-packed as possible, so we are positive your guests will be pleasantly suprised and won't miss meat! But we do understand that providing 100% vegan and vegetarian catering is a new concept, so for peace of mind, here are some examples of the comments we get on a regular basis:
"Throughout the entire morning tea all I got was 'How is this vegan? This can't be vegan!' It was amazing - they just couldn't believe it."
"My colleague is from South Africa and loves meat. He came to say how much he enjoyed the black bean patty and was going to talk to his wife about eating more vegetarian food."
"Everything was delicious and I think the meat eaters were a little jealous of the vegan side!"
"We had a lot of great reviews! So many people were surprised when I told them it was all vegan."
"Your company was so easy to deal with and I heard numerous complements on the catering which I wanted to pass on. Great food, great ethos".
Payment options for online orders are accepted using a credit or debit card.
Alternatively we can send you an invoice and payment can be made via direct debit (online banking / bank deposit).
Your booking is confirmed once payment is made.
Unless you have registered for a commercial account, we require full payment prior to your receiving your order unless prior arrangements have been made. Corporate accounts are invoiced weekly and full payment is due within 30 days of invoice date.
All prices are inclucive of GST.
Yes we do - you can order up to 48 hours before your event, although we highly recommend ordering as early as possible to avoid dissapointment.
Once your payment has been received and you have officially booked our catering services, we may need to turn down other catering requests for that day. For this reason, we regrettably have a firm cancellation policy. The following policies apply for cancellations:
- In the case of cancellations notified ninety (90) business days or more prior to the event, we will refund the full amount paid.
-In the case of cancellations notified between ninety (90) and six (6) business days prior to the event, The SFC will retain the full amount paid to cover lost sales and the customer will be issued with a credit note.
-In the case of a cancellation notified five (5) business days or less notice, The SFC will retain the full amount paid to cover food loss and lost sales.
There are a few more details that go on behind the scenes to ensure things are zero-waste, so we have a minimum order requirement of $400 (before delivery) in order to keep our work financially sustainable for our team.
In addition to this we kindly ask customers to place a minimum order of 8 pieces for all menu items (except Savoury Bites, Sweet Bites, Cakes and the Sandwich Platter).
You are welcome to pick up your order (free of charge) from our kitchen in Glendene. If you select this option we ask that you also return the reusable tableware back to the same address within 2 business days of your event.
Alternatively, we can deliver your order to you in our 100% electric van. Please note our delivery fees include us returning to your event venue within 2 business days to collect the reusable tableware.
Delivery fees are as follows:
Zone 1: $65
0602, 1026, 0600, 0612, 0610, 0614
Zone 2: $80
0604, 1042, 1041, 1025, 1022, 1011, 1021, 1024, 1010, 1052, 1023, 1061, 1051, 1050, 0618
Zone 3: $100
0772, 0781, 0782, 0881, 0883, 0882, 0891, 0892, 0810, 0793, 0820, 0794, 0792, 0632, 0630, 0620, 0621, 0626, 0627, 0622, 0624, 1071, 1072, 1060, 2012, 2014, 2010, 2013, 1062, 2024, 2022, 2025, 2104, 2016, 2105, 2582, 2110, 2103, 2012, 2580, 2679, 2584,2113, 2578, 0794, 0930, 0913, 0932, 0992, 0931
Outside these zones: by arrangement